Privacy policy

1. General:

Your personal data (e.g. title, name, address, e-mail address, telephone number, bank details, credit card number) will only be processed by us in accordance with the provisions of German data protection law and the data protection law of the European Union (EU). In addition to the processing purposes, recipients, legal bases, storage periods, the following regulations also inform you about your rights and who is responsible for your data processing. This data protection declaration only refers to our websites. If you are redirected to other sites via links on our site, please inform yourself there about the respective handling of your data.

2. Data processing:

2.1. Types of data processed
(a) Inventory data (e.g., names, addresses)
(b) Contact information (e.g., email, phone numbers)
(c) content data (e.g., text input, photographs, videos)
(d) Usage data (e.g. websites visited, interest in content, access times)
(e) Meta/communication data (e.g. device information, IP addresses)

If you send us an inquiry by e-mail, via a contact form etc. before the contract is concluded, we will process the data received in this way to carry out pre-contractual measures and answer your questions about our offers, for example.

2.2. processing purpose
Your personal data, which you provide to us in the booking process, is required to conclude a contract with us. You are not obliged to provide your personal data.

(a) Provision of the online offer, its functions and content
(b) Responding to contact requests and communicating with users
(c) Security Measures
(d) Reach Measurement/Marketing

2.3. legal basis
The legal basis for this processing is Art. 6 Para. 1 b) GDPR.

2.4. recipient categories
Payment service provider, hosting provider, booking system, possibly suppliers (e.g. for the delivery of hotel vouchers ordered at the Hotel Zur Alten Oder Frankfurt).

2.5. storage duration
We store the data required to process the contract until the statutory warranty and, if applicable, contractual warranty periods have expired.
We store the data required under commercial and tax law for the legally specified periods, usually ten years (cf. Section 257 HGB, Section 147 AO).
The data processed to carry out pre-contractual measures will be deleted as soon as the measures have been carried out and a contract is clearly not concluded.

3. Comments:

3.1. processing purpose
It is possible to write a comment. Your data (e.g. name/pseudonym, e-mail address, website) will then only be processed for the purpose of publishing your comment.

3.2. Legal Basis
The legal basis for this processing is Art. 6 Para. 1 f) GDPR.

3.3. Legitimate Interest
Our legitimate interest is the public exchange of user opinions on specific topics and products. The publication serves, among other things, transparency and opinion-forming. Your interest in data protection is preserved because you can publish your comment under a pseudonym.

3.4. Storage Duration
A specific storage period is not provided. You can request the deletion of your comment at any time.

3.5. Right to Object
You have the right to object at any time to the data processing that is based on Art. 6 Para. 1 f) GDPR and is not used for direct advertising for reasons that arise from your particular situation.
In the case of direct advertising, however, you can object to the processing at any time without giving reasons.

4. Further Information:

4.1. Processing Purpose
Passing on the address to the supplier.

3.2. Legal Basis
The legal basis for this processing is Art. 6 Para. 1 a) GDPR.

5. Rights of the data subject:

If personal data is processed by you, you are a data subject within the meaning of the GDPR and you have the following rights towards us:

5.1. Right of Providing Information
You can request confirmation from us as to whether personal data relating to you is being processed by us.
If such processing is present, you can request information from us about the following information:
(a) the purposes for which the personal data are processed;
(b) the categories of personal data being processed;
(c) the recipients or categories of recipients to whom your personal data has been or will be disclosed;
(d) the planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage duration;
(e) the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by us or a right to object to such processing;
(f) the existence of a right of appeal to a supervisory authority;
(g) all available information about the origin of the data, if the personal data are not collected from the data subject;
(h) the existence of automated decision-making including profiling in accordance with Article 22 (1) and (4) GDPR and - at least in these cases - meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.
You have the right to request information as to whether your personal data is being transmitted to a third country or to an international organization. In this context, you can request to be informed about the appropriate guarantees in accordance with Article 46 GDPR in connection with the transmission.

5.2. Right to Rectification
You have a right to correction and/or completion if the processed personal data concerning you is incorrect or incomplete. We must make the correction immediately.

5.3. Right to restriction of processing
Under the following conditions, you can request the restriction of the processing of your personal data:
(a) if you contest the accuracy of the personal data concerning you for a period which enables us to verify the accuracy of the personal data;
(b) if the processing is unlawful and you refuse to have the personal data erased and instead request that the use of the personal data be restricted;
(c) if we no longer need the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or
(d) if you have lodged an objection to the processing pursuant to Article 21 (1) GDPR and it has not yet been determined whether the legitimate reasons to which we are entitled outweigh your reasons.
If the processing of personal data concerning you has been restricted, this data - apart from its storage - may only be used with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State are processed.
If the restriction of processing has been restricted according to the above conditions, you will be informed by us before the restriction is lifted.

5.4. Right to Erasure

5.4.1. Obligation to delete
You can demand that the personal data concerning you be deleted immediately, and we are obliged to delete this data immediately if one of the following reasons applies:
(a) The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
(b) You revoke your consent on which the processing was based pursuant to Art. 6 Para. 1 lit. a or Art. 9 Para. 2 lit. a DSGVO and there is no other legal basis for the processing.
(c) You object to the processing in accordance with Article 21 (1) GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Article 21 (2) GDPR.
(d) the personal data concerning you have been unlawfully processed.
(e) Erasure of your personal data is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
(f) The personal data concerning you was collected in relation to information society services offered in accordance with Article 8 (1) GDPR.

5.4.2. information to third parties
If we have made the personal data concerning you public and we are obliged to delete them in accordance with Art. 17 Para , who process the personal data, that you, as the data subject, have requested them to delete all links to this personal data or copies or replications of this personal data.

5.4.3. Exceptions
The right to erasure does not exist if processing is necessary
(a) to exercise the right to freedom of expression and information;
(b) to comply with a legal obligation which requires processing under Union or Member State law to which we are subject, or to perform a task carried out in the public interest or in the exercise of official authority vested in us;
(c) for reasons of public interest in the field of public health in accordance with Art.9 Para.2 lit.h and i as well as Art.9 Para.3 GDPR;
(d) for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 Para
(e) to establish, exercise or defend legal claims.

5.5. right to information
If you have asserted the right to correction, deletion or restriction of processing against us, we are obliged to inform all recipients to whom your personal data has been disclosed of this correction or deletion of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.
You have the right to be informed about these recipients.

5.6. Right to data portability
You have the right to receive the personal data that you have provided to us in a structured, common and machine-readable format. You also have the right to transmit this data to another person responsible without hindrance, provided that

5.6.1. the processing is based on consent pursuant to Art. 6 Paragraph 1 lit. a GDPR or Art. 9 Paragraph 2 lit. a GDPR or on a contract pursuant to Art. 6 Paragraph 1 lit. b GDPR and

5.6.2. the processing is carried out using automated procedures.
In exercising this right, you also have the right to have your personal data transmitted directly from us to another person responsible, insofar as this is technically feasible. The freedoms and rights of other people must not be impaired by this.
The right to data portability does not apply to the processing of personal data that is necessary for the performance of a task that is in the public interest or in the exercise of official authority that has been delegated to us.

3.5. Right to Object
You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is based on Art. 6 Para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions.
We will then no longer process the personal data relating to you, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you is processed in order to operate direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising.
If you object to the processing for direct marketing purposes, the personal data relating to you will no longer be processed for these purposes.
In connection with the use of information society services, you have the option – notwithstanding Directive 2002/58/EC – to exercise your right to object by means of automated procedures that use technical specifications.

5.8. Right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent up to the point of revocation.

5.9. Automated individual decision-making including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

5.9.1. is necessary for the conclusion or performance of a contract between you and us,
5.9.2. is permitted on the basis of legal provisions of the Union or the Member States to which we are subject and these legal provisions contain appropriate measures to protect your rights and freedoms and your legitimate interests or
5.9.3. takes place with your express consent.
However, these decisions must not be based on special categories of personal data according to Art.9 Para.1 GDPR, unless Art.9 Para.2 lit.a or g applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests.
With regard to the cases mentioned in (1) and (3), we take appropriate measures to protect your rights and freedoms as well as your legitimate interests.

5.10. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement, if you believe that the processing of your personal data is contrary to violates the GDPR.
The supervisory authority to which the complaint was lodged will inform the complainant about the status and the results of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.

6. Responsible for data processing:

Mr Javaid Mohammed
Residenz Am Park Hotel Frankfurt (Oder) Betriebs GmbH
Fischerstraße 32
D-15230 Frankfurt (Oder)
Telefon: +49 335 556 220
E-Mail: info[at]zuraltenoder.de

7. Contact details of our data protection officer:

Mr Javaid Mohammed
Residenz Am Park Hotel Frankfurt (Oder) Betriebs GmbH
Fischerstraße 32
D-15230 Frankfurt (Oder)
Telefon: +49 335 556 220
E-Mail: info[at]zuraltenoder.de

8. Real Cookie Banner:

We use the "Real Cookie Banner" consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and to provide consent in this regard. Details on how "Real Cookie Banner" works can be found at https://devowl.io/de/rcb/datenverarbeitung/.
The legal basis for the processing of personal data in this context is Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the relevant consents.
The provision of personal data is not contractually required and is also not necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents.

9. Google Translate:

This site uses the translation service Google Translate via an API. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
In order to use the functions of Google Translate, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
Google Translate is used in the interest of easy accessibility and barrier-free access to our online offering for international visitors. This represents a legitimate interest within the meaning of Article 6 (1) (f) GDPR.
You can find more information on handling user data in Google's data protection declaration: https://www.google.de/intl/de/policies/privacy/

10. Google Analytics:

This website uses Google Analytics, a web analysis and marketing service provided by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is usually transmitted to a Google server in the USA and stored there.
IP anonymization has been activated on this website, so that the IP address of users is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link https://tools Download and install the available browser plugin from .google.com/dlpage/gaoptout?hl=de.
You can find more information on the terms of use and data protection at https://www.google.com/analytics/terms/de.html or at https://www.google.de/privacy.html.
We would like to point out that this website uses Google Analytics with the code extension "anonymizeIp" in order to ensure anonymous recording of IP addresses (so-called IP masking) and to exclude direct personal reference.

11. Google Tag Manager:

Google Tag Manager is a solution with which so-called website tags are managed via an interface (and thus, for example, integrate Google Analytics and other Google marketing services into our online offer). The Tag Manager itself (which implements the tags) does not process any personal data of the users. With regard to the processing of users' personal data, reference is made to the following information on Google services. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html

12. GetClicky:

This website uses getclicky, an analytics service provided by Roxr Software Ltd., 3225 SW Cascade Ave, Corvallis, OR 97333, USA ("getclicky"). Getclicky collects and stores data for marketing and optimization purposes. getclicky sets cookies on your end device to provide the service. getclicky processes data about your use of this website (including your IP address in anonymous form) and transmits it to a getclicky server in the USA. We process the data obtained in this way due to our overriding interest in the optimal marketing of our online offer in accordance with Art. 6 Para. 1 f) DSGVO.
Weitere Informationen zum Datenschutz von getclicky erhalten Sie unter https://www.getclicky.com/terms

13. YouTube Videos:

Various videos from the YouTube page are linked on this website. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
This site is operated by Google. The integration of the YouTube videos prevents data from being transmitted directly to YouTube when you visit our website. To the best of our knowledge, this prevents cookies from being set when loading the websites with the embedded videos. A connection to the YouTube servers is only established if you actively click on a linked video.
The website only establishes contact with YouTube after you have given your consent. The legal basis for our processing is consent in accordance with Art. 6 (1) (a) GDPR or Section 25 (1) TTDSG. You can object to the processing within the cookie settings in the browser. If you click on a video and let it run, personal data will be transmitted to the YouTube service. We cannot provide any further information on the further processing of your data by YouTube / Google. You can therefore find them directly on Google at: https://policies.google.com/privacy?hl=de&gl=de